- Aspect Communications (1)
- IEX Corporation
 - Workforce management and call routing software for call centres. Features include forecasting, agent scheduling, skills based scheduling, multimedia support, and intelligent routing of calls. - Witness Systems
- Developer of client/server monitoring software for call centres.
- Amcat
- Provides a comprehensive call centre software solution. Includes CTI, IVR, ACD, VoIP, predictive dialer, and call management system.
- GMT Corp
- Sells workforce management software for call centres, banks, processing centres, and service industries.
- Telecorp Products, Inc.
- Provides products, services, support, glossary, and partners.
- Concerto Software
- Provider of customer interaction management software.
- Stratasoft, Inc.
- Offers predictive dialers, automated dialers, and interactive voice response systems that offer enhanced software solutions for call centres of any size.
- Digisoft
- Provides call centre and CRM software solutions including predictive dialers, inbound and outbound, CTI, scripting and a unique agent interface for any size call centre.
- Who's Calling, Inc.
- Offers call measurement and monitoring technology that allows users to capture vital intelligence about prospects and customers.
- Sonant Corporation
- Provides interactive voice response (IVR), automatic call distribution (ACD), and electronic payment solutions for the call centre management and CRM needs of government and business
- Portage Communications
- Provider of call centre workforce management solutions software, including automatic inbound call distribution, scheduling, and performance management.
- Virtual Hold Technology
- Call centre solutions that provide benefits to VHT's customers, their clients, and all VHT stakeholders.
- Astute Solutions
- Delivers call centre solutions and services, including customer relationship management, knowledge management, and self-service software and solutions.
- Ansapoint
- Offering workforce management tools for forecasting agent staffing requirements at call centres.
- CSI
- Coordinated Systems, Inc., specialises in solutions such as call centre quality monitoring, random sample call recording, and VoIP recording for midsize and large customer service centres.
- Information Access Technology
- Predictive dialing and automated debtor contacting products for the collection industry and related markets.
- ChaseData Corporation
- Develops and delivers complete turnkey predictive dialers and predictive call centre software equipment.
- Noble Systems Corp.
- Designers and providers of Automated Telephone Organisation Management System (ATOMS), a customised software solution for call centre automation.
- Blue Pumpkin Software@
- Envision Telephony, Inc.
- Provides software for call centres including business intelligence, speech analytics, workforce management, quality monitoring, and eLearning.
- Data Collection Resources
- Provides call centre monitoring software that replaces the cassette recorder by digitally saving monitoring sessions to a PC.
- Inova Solutions: Call Center Reporting
- Provides real-time call centre reporting software and hardware including data integration, performance tracking, digital signage software, and web-based dashboard.
- Cacti Inc
- Offering random, scheduled, and continous call logging with screen, data, and email capture.
- Quality Call Solutions
- QCS offers application development, implementation and support, specialising in customised applications for interactive voice response and computer telephony integration.
- Cognitor, Inc.
- Problem resolution for Call Centres.
- Applied Business Technologies
- Provider of software-based telephony solutions for contact centres. Offers real-time data, full and selective recording, speech analytics, and learning management.
- Left Bank Solutions
- Offering workforce management software for the call centre industry.
- IntraNext Systems
- Computer telephony integration, CTI, custom programming, call centre interfacing, IVR, ACD and ARU development.
- MoonFire Corporation
- Offers web-based telemarketing software for remote agents, distributed call centres, and ASPs.
- Information Management Associates, Inc.
- Call centre automation solution.
- Xantel Corporation
- Call processing solutions for customer relationship management within call centres, help desks, customer service operations utilizing computer telephony (CTI) technologies.
- Contact Centre 24x7
- Virtual exhibition for the call centre industry. Contains the leading companies and updates of the latest news, seminars, and whitepapers.
- CallCenterSoftware.us
- Offers a VoIP predictive dialer solution with enhanced call centre software for any type of contact centre application.
- SkyFlow, Inc.
- Provides self-service speech recognition solutions for call centres and corporations. Features include customer service order tracking, employee service, and store locator capabilities.
- System Management Software, Inc.
- Offers full line of enhanced ACD reporting, current status monitoring, and forecasting/scheduling tools for the call centre industry.
- White Pajama
- Provider of customer contact solutions including CRM, IVR, CTI, Knowledge Base, Chat, and more.
- AMTELCO: Call Center Division
- Callcenter software, products, and services, including UltraTalk, Infinity Voice Logger, and Call Scriptor.
- Chadbourn Marcath, Inc.
- Features supervisor displays, management reporting, wait time announcements, LAN/TV displays, and multi-site networking.
- Inter-hold
- Rules based, database driven on-hold/in-queue marketing solution.
- Zeacom
- Develops call delivery software and interactive voice response systems.
- CenterPoint Solutions
- Develops information and management software for the call centre industry which operates on Lucent PBX and Interactive Voice Response hardware.
- Maxcomm Technologies
- Offers a predictive and auto dialer and VirtualCall, an automated call centre.
- iCarol
- Web software for nonprofit community help lines. iCarol features include shift scheduling, volunteer management, call reports, and outcome measurement.
- TPG TeleManagement, Inc.
- Service include script development, training, call centre auditing, and more. Also designed the SEL System QA software.
- Epicor Software: Clientele
- Provides customer relationship management software for the small and emerging enterprise market.
- ButtonTel
- Provides a web click-to-call button to improve customer service and tracking enquiries.
- TroubleTree
- Sells question and answer troubleshooting tool.
- Dingo
- Offering a high-speed telephone number list management tool geared for the serious telemarketer.
- 1Call
- Manufactures call centre and contact centre systems designed specifically for hospitals and healthcare facilities.
- FastCast Networks
- Provides both enterprise and managed call centre and notification systems using open source software components. Call centre systems operate over VoIP and are fully configured.
- Genesys Call Center Software
- Genesys provides call centre and CRM software solutions, including hosted management services for enterprise collaboration and convergence.
- Info-VISION
- Provider of call centre solutions and video communications and real time data display for contact centres, hotels, corporations, and retail applications.
- Interactive Intelligence Inc.
- Global provider of unified business communications solutions for call centre software, contact centre automation, enterprise IP telephony, and enterprise messaging.
- Promero, Inc.
- Promero is a hosting call centre and CRM software hosting provider, and member of the Oracle Partner Network.
- Softigator
- Call centre management software directory bringing vendors, resellers, and clients together.
- TouchStar
- Offers call centre software on-site or hosted with predictive dialing, automated voice messaging, ACD, recording, and VoIP features.
- UCN Hosted Call Center Software
- Provides the inContact product suite of call centre software, and hosts contact centre solutions.
- inContact
- Provides customer call centre software that features voice response system, speech recognition, inbound/outbound call blending, and workforce optimisation.
|
