- LivePerson
 - Provides real-time customer service and online sales support via browser-based chat. - PHP Live! Support
- Offers a real time customer service solution with unlimited departments and PUSH pages.
- FrontRange Solutions, Inc.
- Formerly GoldMine Software Corporation. Specialises in sales and marketing and service and support solutions.
- Provide Support LLC.
- Offers live customer support chat with website monitoring, Windows and web operator clients, SSL, proactive chat, push pages, chat logs, and canned answers.
- Right Now Technologies
- Develops software for interactive self-help customer service on the web.
- ATG
- Provides platforms and applications for electronic commerce, relationship management, and portals.
- Parature
- Offers customisable, web-based help desk software and support software products for customer relationship and service management.
- Pivotal CRM
- Provides CRM software solutions for financial services, healthcare, manufacturing, and real estate.
- Kana Communications
- Develops integrated software for enterprise customer relationship management.
- eGain Communications
- Provides integrated eService software including applications for email management, web collaboration and self-service, and enterprise-wide knowledge management.
- TietoEnator
- Provides management systems, CRM, and public sector software as well as financial solutions, advanced telecom technology, and IT services.
- Stream International, Inc. (1)
- Oncontact Software
- Offers mid-market customer relationship management (CRM) software for sales force automation (SFA), marketing, call centre telemarketing, and customer service.
- Witness Systems
- Provider of multimedia customer interaction recording, performance analysis, and electronic learning management software.
- Step 9 Software Corporation
- Provides web-enabled, pre-integrated customer relationship management solutions and operational support systems for emerging communication service providers.
- Shelko Accounting and CRM Consulting
- Provider of customisation services for accounting and CRM software for small- and medium-sized businesses.
- Livehelper.com
- Offers a real time customer service tool for web sites that enables visitors to instantly receive live help and support.
- CosmoCom
- Makes CosmoCall software, an application that integrates Internet and traditional computer call centre technology.
- Kanisa, Inc.
- Provides knowledge management applications.
- Velaro, Inc.
- Offers customer relationship management and profiling software featuring live customer service chat for electronic commerce.
- Motive Software
- Offers solutions for support chain automation.
- PCAONLINE.com
- Home of Prop Help desk software offering a total solutions customer service including IVR, Fax On Demand, Email On Demand.
- Parago, Inc
- Offering Internet based solutions designed to improve operational efficiencies and enhance customer relationships.
- Edify Corporation
- Provider of interactive service software giving customers and employees direct access to corporate information.
- Maximizer Software
- Develops customer relationship management and contact management software.
- Charter UK
- Provides customer intelligence software to improve customer loyalty, increase customer retention, and increase return on investment.
- eAssist.com
- Solution service provider for electronic customer relationship management (eCRM).
- DataHouse
- Offers CRM software for analyzing information on customers, suppliers, products, sales, and orders.
- InstantService
- Provides call centres with online customer service solutions including live chat and email management for sales and support.
- NetDIVE
- Provides software and services for Internet based communication, chat, messaging, eCRM, and community building.
- SightMax Live Chat System
- Tool that allows website visitors to interact with sales and customer service personnel. SightMax enables businesses to provides live help and live support chats.
- MayWeHelp.com
- Offers live customer contact solutions for website owners. Technology includes one-to-one text chat, browser push, streaming video, and VoIP.
- Castle CRM
- Provider of customer relationship management solutions, helping organisations of all sizes optimise their valuable resources, people, processes, and technology.
- Lynk Software, Inc.
- Offers Everest CRM software to enhance customer relations, tracking complaints, quality assurance issues, and corrective actions.
- Akibia, Inc.
- Solutions provider for eCRM applications and supporting IT infrastructure.
- Hipbone, Inc.
- Offers a real-time collaboration service allowing two or more people to co-browse the Web.
- Danet, Inc.
- Provides invoicing and customer care solutions, specialising in the telecommunications industry.
- Sonoma Partners
- Chicago-based reseller of Microsoft CRM (Customer Relationship Management) software, including customisation and integration services.
- Blue Hare Software
- Customer service directory with text and maps for retail stores featuring in-store editing of products and all map elements.
- Island Data
- Analytics software provider that helps clients turn web-based customer feedback into insights that can be acted upon in real-time.
- Relenta CRM
- A simple Web 2.0 Email, contact manager, calendar software helps small businesses share workload and acquire, service, and keep clients.
- SimpleTicket
- Open source trouble ticket system for small- and medium-sized businesses.
- gem
- Offers software and staff to provide email and chat based customer service solutions.
- Xronos, Inc.
- Provider of chat-based customer service applications to offer advice, support, events, or services from your web site.
- CustomerFirst
- Offers and integrated customer support and defect and bug tracking system.
- RTI Software
- Offers and integrated customer support and defect and bug tracking system.
- WebCriteria, Inc.
- Offers a site-analysis product that compares accessibility of information and download times to those of competitors.
- Coastal Technologies
- Develops software for technical support and customer service.
- Qualte
- Provides hosted customer service software systems.
- Online Database Solutions
- Developers of Agent Intelligence, a web-based policy administration and client relationship management solution for the life insurance and financial services industries. Features back end management and administration tools, training calendar, complete reporting, collaboration tools, and more.
- Eftia OSS Solutions Inc.
- Develops and markets turnkey operations support systems for the telecommunications and health care industries.
- PAR3 Communications
- Provides customer relationship management programmes for call centres.
- Firstwave Technologies
- Provider of Internet-based customer relationship management solutions. Products include the eCRM Suite and Takecontrol, a call-centre based client server application.
- HydraNet CRM-gx
- Web-based CRM solution to instantly manage orders, email, inventory and invoicing, workflow, reporting and scheduling, customer support, and more.
- Broad Daylight
- Hosted customer support application.
- Surado Smart Contact Manager
- Customer relationship management solutions that provide coordination between customer service, support, sales, marketing, and other functions that touch customers.
- TriVium Systems, Inc.
- Provides web-based customer relationship management (CRM) software and call management software.
- e-Satisfy.com
- Offers customer research, satisfaction tracking systems, and consulting services.
- NewChannel
- Enables sales reps to proactively contact prospects and engage in real-time consultations.
- Graham Technology
- Developer of CRM software. Offers training, consulting, and deployment services.
- Intelligent Results
- Customer relationship analytics solutions that provide accuracy in predictive modelling and scoring for collections, recovery, and attrition.
- TARP
- TARP (Technical Assistance Research Programmes) and the customer service software produced by Tarp Information Systems.
- FrontPhase Technologies
- Web-based CRM products with integrated call centre management, automated response generator, self assist, and knowledge base tools.
- Simera
- Offers customer relationship management software applications and knowledge management solutions for eHR with the eZ-net, eZ-Touch, and eZ-answer systems.
- Preferred Patron
- Provides software and processing for gift cards and loyalty management, plus a full suite of CRM tools.
- Neotonic Software
- Provides a hosted, web-based email customer support solution for increasing agent efficiency, response times, and customer service quality. Aquired by Google in April, 2003.
- eConvergent, Inc.
- Providing companies with the information and tools needed to manage customer relationships via the Web, voice, email, video, and fax.
- Equinox
- Features managed software for telesales, CRM, and help desks integrating online shopping, mail order, telephone sales, order fulfillment, stock control, warehousing, purchasing, CRM, marketing, accounting, and reporting.
- Accordant
- CRM services includes sales, marketing, and customer service.
- Ticomix
- Specialises in business CRM solutions, help desk services, IT service management, and computer networking solutions.
- AlterNetix, Inc.
- Helps healthcare providers analyze claim denial causes and financial impact, track denial appeals, and prevent denials.
- ServiceEngine
- Provides interactive sales and customer service software for business web sites.
- CustomerSoft
- Includes help desk options, graphical data analysis, information sharing company wide, management reporting and more.
- Slp Infoware
- Predictive customer relationship management software provider.
- icommunicate.com
- Improves customer retention by automating call and email tracking, problem resolution, and the delivery of customer service through a Web browser.
- Yubé
- Develops and hosts integrated Internet applications to manage complex customer service interactions.
- AlphaNova
- Develops and implements alphapartner, a web based software solution for collaborative and business network management.
- KnowTia Knowledge Management
- Providing customer service and knowledge management software, from small business to enterprise.
- Livefluence
- Offers real-time, online customer service and support for e-commerce services.
- CustomFAQs
- Delivers web-based customer service tools and consulting services.
- StudioCRM
- Provides web-based CRM, SFA, and customer service solutions.
- Intertech
- Provides Windows NT based customer care and billing software for the telecommunications industry.
- Aestiva LiveHelp
- Web-based sales and support product that allows customers to chat with support personnel.
- Moss Software
- Offering customer relationship management solutions for growth-driven companies.
- CITRIS
- Web-based ticket generation and tracking system, designed for flexible use in helpdesk, customer service, and lead-tracking applications.
- Virtual Office
- CRM software package for sales, marketing, support, document management (letter, fax, email), call centre, e-commerce, accounts links (Sage, Pegasus), and more.
- qManage
- Allows user to create, prioritize, track, and share all types of issues, projects, and tasks within an existing ACT! database.
- Brains CRM
- Develops software for customer relationship management, sales force automation, call centre, direct marketing, and more.
- Chameleonware, Inc.
- Offers an application that supports help desks, call tracking issues, customer service problems, and more.
- Canbase
- Specialises in self-service technology, which helps users update information via email, voice mail, mobile, or online.
- Merit
- Developers of CRM and performance management software including customer relationship management, SmartTrack, and Merit programmes from Australia.
- ServiceReps.com
- Provides interactive, real-time, multilingual customer service and support.
- Aim Technology
- Offers software and services help optimise performance by measuring and analyzing information from sources throughout the enterprise.
- Tactum Technologies
- Offers software for customer satisfaction and loyalty of prospects, clients, partners, and employees.
- Wild Ducks Systems
- Specialising in CRM software including custom set-ups, SalesLogix software, and more.
- New Vision Consulting
- Full-service management and IT consulting company specialising in the implementation and integration of ERP and CRM packaged solutions from Oracle, Siebel, Microsoft, and other application vendors.
- Harte-Hanks Communications: Allink Agent
- Offers realtime, customer relation management software.
- Sixred
- Implements CRM, ERP, and e-commerce systems for growing businesses. Sixred specialise in NetSuite and Siebel professional services.
- Wilke/Thornton, Inc
- Provides comprehensive software systems for companies seeking to capitalize on their investment in customer service.
- CRM Software Outsourcing
- Offers software development services for customer relationship management, account management, e-commerce, and custom databases.
- vTRAX Technologies, Inc.
- Offers web-based CRM solutions that integrate email and telephone contact with customers.
- Quantisis Research, Inc.
- Customer Relationship Management and data warehouse services company serving banks in the Northeast. Specialises in providing outsourced operation of MCIF (Marketing Customer Information File) systems.
- Callculate.com
- Offers programme that predicts contact centre behaviour and staffing requirements.
- Thresh CRM
- Designed specifically for small companies engaged in business-to-business commerce.
- PeopleSoft Customer Relationship Management
- Delivers customer relationship management solutions.
- ACT! by Sage
- Easy-to-use, scalable, and customisable contact management and CMR solution from Sage Software.
- ActionLiveChat
- ActionLiveChat software for business, non-profit, and educational websites. Helping businesses and professionals leverage the maximum productivity from their computers.
- ActivEngage, Inc.
- Provides automotive dealerships chat software and managed chat services.
- Adobe: RoboHelp 7
- Software that empowers technical communicators, help authors, and web developers to build, manage, and publish content for help systems and standalone knowledge bases.
- Avature CRM Software
- Offers Web 2.0 (CRM) and social software for recruiting, talent acquisition, and talent management, and provides consulting, training, and recruiting services.
- Bright Blue Siebel CRM Software Solutions
- Bright Blue CRM Australia is a Sydney-based customer relationship management consulting company that offers innovative CRM software solutions to help manage your customers better.
- CRMSolutionStore.com
- Consultant, trainer, and authorised reseller of ACT! contact management and CRM products.
- CRMTrak
- Easy-to-implement, simple-to-use online CRM application that tracks leads, sales opportunities, activities, and more.
- Cicero Desktop Integration
- Cicero provides desktop automation and integration solutions to organise various business applications.
- Elite CRM Software
- Offers reviews of popular CRM software for businesses and sales professionals, including lead management software, open source CRM, and hosted solutions.
- GaleForce Solutions Inc.
- Provider of CRM software for the financial services industry, including commercial and retail banks and credit unions as well as wealth management, investment banking, and capital markets firms.
- Genesys Customer Service Software
- Genesys provides CRM software solutions for the financial services, government, health care, insurance, retail, technology, and travel industries.
- Majestic Consulting Group
- Business software solutions and CRM consulting services including CRM training, CRM comparison, and SalesLogix software solutions.
- OMS SafeHarbor
- Customer relationship management software. Release management, license management, entitlement management, and software distribution.
- Sage CRM Solutions
- Offers wireless and Internet-based CRM systems that provides enterprise-wide access to vital customer, partner, and prospect information.
- nGenera Customer Interaction Management
- Provides customer service software solutions including knowledgebase, email management, chat, and click to call.
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